Automation

Let SendCore handle the routine replies

Set up chatbot rules once and every incoming WhatsApp message gets the right first response — day or night.

How a conversation is automated

1
A customer messages you
Their message arrives in the SendCore inbox through your WhatsApp number.
2
Rules are checked top to bottom
Welcome, keyword (exact or contains), business-hours and fallback rules — the first match wins.
3
SendCore acts
Reply with text, send an approved template, start a WhatsApp Flow, or hand the chat to your team.
4
Your team takes over when needed
Hand-offs are flagged as “needs agent” in the inbox until someone resolves them.

Greet anyone who messages you for the first time.

Match exact words or phrases contained in the message, in the order you set.

A different answer when your team is offline.

Collect structured details — like eligibility answers — in a form inside WhatsApp.

Pass the conversation to a person and flag it in the inbox.

Large campaigns are queued and sent by the server with live progress — no need to keep a browser open.

Rules can be switched on and off individually and reordered at any time.