Terms of Service

• Accounts are set up for businesses by SendCore. Company administrators can invite teammates and set their permissions.
• You are responsible for keeping passwords and API keys confidential and for everything done under your account.
• Tell us promptly at [email protected] if you suspect unauthorised access.

You agree to use SendCore lawfully. In particular, you will:

• Only message people who have agreed to hear from you, and honour opt-out requests.
• Follow the policies of the providers you connect, including the WhatsApp Business and Commerce policies.
• Not send spam, unlawful, fraudulent, harassing or misleading content.
• Not attempt to break, overload or gain unauthorised access to SendCore or other customers' data.

Messages are delivered through provider accounts you connect, such as Meta, Twilio, Gupshup, MSG91, SendGrid or an SMTP server. Those providers may charge you directly and may suspend you under their own terms. SendCore is not responsible for provider outages, pricing or decisions such as template rejections.

You keep ownership of the contacts, templates and messages you put into SendCore. You give us permission to store and process them only to provide the service to you. You confirm you have the right to use that content and to contact the people in it.

Fees for SendCore are set out in your proposal or order. Unless agreed otherwise in writing, fees are payable in advance and are not refundable. Provider charges are separate.

We may suspend or close an account that breaks these terms, puts the platform or others at risk, or has unpaid fees. You may stop using SendCore at any time; contact us to close your account and request deletion of your data.

SendCore is provided "as is". We work to keep it available and accurate but do not guarantee uninterrupted or error-free operation or that every message will be delivered. To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect or consequential losses.

These terms are governed by the laws of India, and the courts of Mumbai, Maharashtra have jurisdiction.

We may update these terms. If a change is significant we will let account administrators know before it takes effect.